Types of Business Communication

1. Upward communication

Upward direction communication is a type of communication in which the communication of the information flows from the lower level to the higher level. This generally helps the employers to express their ideas and feelings about something, they even express their requirements in the company which help to know the employees well. This type of process is important for the information needed in making business decisions.


2. Downward communication

Downward communication is the flow of information from a higher level to a lower level. This will improve the information flow from the organization to the employees and they will have a good organizational discipline and improve the efficiency of the work in the organization.


3. Lateral communication

Lateral communication is a type of communication in which the flow of information is done within the same hierarchy. It generally involves the employees of a company working on the same level or having the same work or project.


4. External communication

It is a type of communication in which the flow of information happens within the organization and with the other organization too or the external audience. These include emails, brochures, posters, etc

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